Terms and conditions

Terms and Conditions

1. Legal Status

1.1 These Terms and Conditions ("Terms") govern your access to and use of the services offered by Spin Pin Casino ("we", "us", "our"). By registering an account or otherwise using our services you accept and agree to these Terms.

1.2 You must be legally permitted to use our services. You are responsible for ensuring you comply with all laws applicable in your place of residence. Where local law requires a specific licence or other authorisation for remote gambling, you must not use our services unless such authorisation is in place.

1.3 As of the date these Terms take effect, no verified United Kingdom Gambling Commission operating licence has been identified for Spin Pin Casino. The presence or absence of licences in other jurisdictions will be published where applicable. Where local regulatory authorisation is required to receive services, you should not assume that availability on the site indicates lawful operation in your jurisdiction.

1.4 We may, at our discretion, restrict access to our services in jurisdictions where we do not hold the necessary regulatory authorisation or where offering services would be unlawful.

2. Registration and Login Process

2.1 Account creation: to open an account you must provide a valid email address, a secure password and any other identity or contact information requested during registration. You guarantee that all information provided is accurate and complete.

2.2 Eligibility: you must be at least the minimum age required by the law where you are located (typically 18 or 21). You must not permit any third party to use your account.

2.3 Verification (KYC/ID): we may require verification of identity, age, address, payment methods and source of funds prior to permitting deposits, wagers or withdrawals. Verification requests may include documentation and additional checks. Withdrawals may be delayed until verification is satisfactorily completed.

2.4 Account activation: account activation may be subject to confirmation of email or phone number and completion of any required verification. Processing times for activation vary.

2.5 Account security: you are responsible for maintaining the confidentiality of your login credentials and for all activity performed through your account. You must notify us immediately at [email protected] if you suspect unauthorised use.

3. Games and Software Providers

3.1 Game supply and content: the services include games supplied by third-party providers. Game types may include slots, table games, live dealer games, instant-win games and other categories made available at our discretion.

3.2 Provider listings and claims: third-party provider names and claimed game counts are marketing representations only. Availability of specific titles, providers and game counts may change and are subject to provider agreements and regulatory permissions.

3.3 Game fairness and RNG: games are designed to operate with a random outcome where applicable. Where independent testing or certification from recognised bodies applies, details will be published. Absence of a published certification does not imply unfair play; however, independent audit information should be consulted where available.

3.4 Live games: live dealer content is provided by third-party studios. The number of live tables, stream quality and availability depend on provider offerings and may vary by device and jurisdiction.

3.5 Provably fair and crash games: any provably fair mechanisms, seed disclosures or verification tools will be described in the specific game or product terms where provided. If no such tool is published, no provably fair claim is made.

4. Bonuses and Promotions

4.1 General: all bonuses, free spins and promotional offers ("Promotions") are governed by these Terms and by specific Promotional Terms published at the time an offer is made. Promotional Terms will specify eligibility, wagering requirements, game contribution, expiry, maximum bet, maximum cashout and other restrictions.

4.2 Activation and opt-in: some Promotions require opt-in at deposit or entry of a promotional code. Activation procedures will be set out in the applicable Promotional Terms.

4.3 Wagering and contribution: wagering requirements and game contribution percentages vary between Promotions. Typical wagering requirements may fall within a range up to 40× the bonus amount, but actual requirements will be specified in Promotional Terms. While a maximum bet restriction (for example a stated typical limit of £5) may apply during wagering, the exact permitted maximum bet will be set out in the Promotional Terms.

4.4 Conflicting information: where information from third-party sources conflicts with published Promotional Terms, the published Promotional Terms on our site or in the Promotion will prevail.

4.5 Expiry and time limits: Promotions may be time-limited. Expiry dates for bonus balances and free spins will be stated in the Promotional Terms. Failure to meet time-limited requirements may result in forfeiture of bonus funds and related winnings.

4.6 Abuse and breaches: any abuse, manipulation, circumvention of rules or other activity designed to exploit Promotions may result in forfeiture of bonuses and winnings, account suspension and other remedies. We reserve the right to void Promotions where abuse is suspected.

5. VIP and/or Loyalty Program

5.1 Eligibility and description: any VIP or loyalty programme is described in the programme rules published by us. We may run tiered programmes, offer points accrual or provide personalised benefits. Programme details, including eligibility, accrual rates, rewards and retention criteria, will be set out where the programme operates.

5.2 Changes and termination: we may change or terminate any VIP or loyalty programme at our discretion. Changes will be notified according to the notice provisions of these Terms and will not affect earned but unredeemed benefits except where required by law or for security reasons.

5.3 No guarantee of status: participation, continuation and tier status are subject to our rules and discretion. Invitation to any VIP programme does not create contractual rights beyond the published programme rules.

6. Payment Methods and Banking Terms

6.1 Deposits: we accept the payment methods displayed in the cashier. Deposits are credited upon receipt of cleared funds. Minimum and maximum deposit amounts vary by method and will be stated at the time of deposit.

6.2 Withdrawals: withdrawal methods, minimum amounts, processing times and applicable fees are displayed in the cashier and may vary by method and jurisdiction. Typical reported processing times include card and wire transfers of 1–5 business days and e-wallets or cryptocurrencies up to 48 hours; actual times depend on the selected method and any verification requirements.

6.3 Verification before withdrawal: we may require identity and source-of-funds verification before processing withdrawals. We may also restrict withdrawals to the same method used for deposits where reasonable and lawful.

6.4 Fees and limits: fees and limits may apply. Any fees payable by you will be stated prior to confirmation of a transaction. We are not responsible for intermediary bank or blockchain network fees charged outside our control.

6.5 Cryptocurrency: where cryptocurrencies are accepted, availability varies by jurisdiction and is subject to volatility, network conditions and regulatory requirements. Acceptance of cryptocurrency does not imply legal availability in every territory.

7. Key Terms and Conditions

7.1 Account restrictions: you may hold only one account unless we expressly permit otherwise. Multiple accounts, use of VPNs or other means to evade restrictions may result in account closure and forfeiture of funds.

7.2 Deposit and wagering rules: funds deposited into your account are subject to our wagering and game contribution rules where Promotions apply. Real-money balance and bonus balance are treated in accordance with the applicable account and Promotional Terms.

7.3 Withdrawal limits and jackpot payments: withdrawal limits, if any, and the treatment of jackpot or large-game wins will be set out in our payment and jackpot rules. Where no limit is published, we reserve the right to apply limits where necessary for security, compliance or operational reasons.

7.4 Chargebacks and disputed payments: chargebacks and disputed card payments will be handled in accordance with applicable payment scheme rules. Reversal of disputed transactions may be treated as a debt due and payable to us.

7.5 Suspension and closure: we may suspend, restrict or close accounts where required by law, where verification fails, where suspicious activity is detected, where Terms are breached or for operational reasons. We will notify you where permitted to do so and will provide reasons where possible.

8. Mobile and Technical Features

8.1 Access: services may be accessed via compatible web browsers and, where offered, via native mobile applications. Availability of native apps, app store listings and supported devices varies by platform and jurisdiction.

8.2 Browser-based operation: where the service is presented as browser-based, no native app is required. Performance, responsiveness and feature parity with native apps may vary between devices and browsers.

8.3 Biometric and device security: where supported by your device and enabled by you, biometric login features may be available. We do not assume responsibility for device-level security settings or biometrics provided by third-party device manufacturers.

8.4 Updates and maintenance: we may perform scheduled or emergency maintenance which can affect availability. We will aim to provide notice where practicable.

9. Security and Fair Play

9.1 Data security: we implement technical and organisational measures to protect your personal and financial data. Specific security standards and certificate details are published where appropriate. Complete security cannot be guaranteed and you should adopt appropriate precautions in protecting your credentials.

9.2 Randomness and testing: where independent testing or certification applies to random number generators or game fairness, details will be made available. Absence of published audit certificates does not necessarily indicate deficient standards; users should consult published audit information where provided.

9.3 Responsible support and complaints: customer support is available via the channels we publish. For complaints, please contact [email protected] with full details. We will acknowledge and investigate complaints in accordance with our complaint handling process and applicable law.

10. Responsible Gambling Features

10.1 Player controls: we offer tools to help manage gambling activity, which may include deposit limits, session limits, loss limits, time-outs and self-exclusion. Availability and exact configurations vary and will be described in our responsible gambling materials.

10.2 Self-exclusion and GAMSTOP: where local regulatory regimes require participation in national self-exclusion schemes, we will comply with those requirements. Users in jurisdictions with mandatory schemes should use the designated service for their protection.

10.3 Support organisations: we provide information on responsible gambling and support services. Users who experience gambling-related harm should seek assistance from relevant support organisations in their jurisdiction.

11. Advantages and Disadvantages

11.1 Advantages: the services may offer access to multiple game types, a variety of payment methods and browser-based play. Specific advantages and feature sets vary and are described in the product information where provided.

11.2 Disadvantages and risks: limitations include potential absence of local regulatory authorisation, variability in published bonus and game information between third-party sources and our site, and potential changes in available payment methods and game content. Gambling involves risk of loss; you should only gamble with funds you can afford to lose.

11.3 No reliance on third-party listings: information published by affiliates, review sites and third parties may conflict with our Promotional Terms or product pages; in all cases, our published Terms and the specific offer terms on our site shall govern.

12. General Casino Information

12.1 Contact: for account, payment or complaints correspondence use [email protected]. We will respond to enquiries subject to our published customer service procedures.

12.2 Corporate and licensing disclosures: we will publish regulatory, corporate and licence information where required by applicable law. Absence of a publicly available licence record in a given jurisdiction should be taken to mean that services are not authorised in that jurisdiction unless we state otherwise.

12.3 Changes to Terms: we may amend these Terms from time to time. Material changes will be communicated to account holders by email or via the site. Continued use of the services after notification constitutes acceptance of the amended Terms.

12.4 Liability: to the extent permitted by law, we exclude all liability for indirect or consequential loss. Our aggregate liability for direct losses arising from breach of these Terms will be limited to the greater of (a) the total deposits made by you in the 30 days preceding the event giving rise to the claim and (b) such other sum as may be required by applicable mandatory law.

12.5 Intellectual property: all intellectual property in the services, software, content and branding is owned or licensed by us. You must not reproduce, copy, adapt or create derivative works without our prior written permission.

12.6 Severability and waiver: if any provision of these Terms is found unenforceable the remaining provisions will continue in full force. Our failure to enforce any right is not a waiver of that right.

12.7 Governing law and consumer rights: these Terms are subject to applicable mandatory consumer protection laws. Where governing law and jurisdiction provisions apply, they will be set out in supplementary legal notices applicable to your location. Where local mandatory protections apply, those protections will take precedence.

Effective date: these Terms are effective from the date they are published.